Terms and Conditions Policy

OVERVIEW

This website is operated by “WELL PATH FOR MARKETING AND PROMOTION W.L.L” 178428-1 Throughout the site, the terms “we”, “us” and “our” refer to “WELL PATH FOR MARKETING AND PROMOTION W.L.L”. WELL PATH FOR MARKETING AND PROMOTION W.L.L offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or completing payments, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitute acceptance of those changes.

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

 

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

You agree to provide current, complete and accurate payment amounts and account information for all payments made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation,

religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain. 

 

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

 

Privacy Policy

This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, you accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site.

 

We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 18. If you are under the age of 18, please do not submit any personal information to Us, and rely on a parent or guardian to assist you.

 

Information We Collect Automatically

We may also automatically collect information about you when you access or use the Site or transact business with Us, including:

• Transaction Information: When you complete a payment on the website, we collect information about the transaction, such as payment amount, and the date and location of the transaction.
• Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.
• Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
• Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.
• Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services.

 

We use this information in one or more of the ways described in the “Use of Information” section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

 

Information Use and Disclosure

Internal Use

We use your personal information to process your payment and provide you with the service. We may internally your personal information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

 

External Use

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.

Your information is processed in a secure manner.

We may disclose information to third parties that perform specific functions on Our behalf. However, we will only disclose the information that is necessary for them to perform their service. We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders. We will use industry standard security measures, including data encryption, when providing your credit card number to others. We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.

 

Updates to this Policy

If We change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated.

 

 

 

 

 

Our Policy

 

1. All animals must undergo a health assessment within 1 to 60 days following registration

and payment, prior to receiving an approval letter. The availability of appointments is

subject to partner clinic schedules, and delays of 1 to 60 days may occur during busy

periods. If the animal is approved, the examination fee will be covered. However, if

approval is denied for any reason, the clinic fees will be the client’s responsibility.

2. Appointments for vaccinations and dental care are organized by the company, based on

the availability of schedules and clinics.

3. The necessity of dental cleaning is determined solely at the doctor’s discretion.
4. Clients are responsible for scheduling medical examinations with their preferred clinic

based on appointment availability, as the company does not facilitate this process but

we can help you in pointing which partner provides specific services you are interested

in.

5. Rescue cases are coordinated by the company following the registration of the package.
6. After purchasing the package, the company arranges an appointment for the client at a

specified clinic for a medical examination and review of the case’s medical history.

Acceptance is confirmed if the animal is deemed apparently healthy.

7. Clients must prepare a medical record for the case, detailing all clinics visited within the

past year. This record must be uploaded to the platform during data registration and

purchase, ensuring the report is no older than three months.

8. The annual allocation of medical consultations ranges between 5 to 10, contingent upon

the selected package or plan. Each consultation is accompanied by a predetermined

number of follow-ups, according to the evaluation conducted by the specialist

veterinarian. A consultation, along with its associated follow-ups, is collectively

categorized as a single instance. It is expected that each consultation addresses a distinct

medical concern unless the issue is recurrent or bears similarity to a prior one. In such

scenarios, the consultation and its subsequent follow-ups are classified as a distinct

instance at intervals of every 30 days.

9. Grooming services are organized by the company.
10. Food delivery is carried out according to the schedule established by the company. Both

pick-up and drop-off services are conducted according to a prearranged schedule.

11. For bookings made through our company, clinics are required to adhere to all stipulated

conditions, including accommodation duration and other specific details but booking

done by the clients will be handled by the clinic chosen.

12. overage is strictly limited to services available within Bahrain; any unavailable/overseas

services or medications are excluded from coverage.

13. Clients may request services from the company’s partner network but must remain

flexible in partner selection, particularly when certain partners face full bookings or

other constraints.

14. Vaccinations include one annual dose for animals over one year of age, accompanied by

deworming and flea/tick prevention every three months.

15. Coverage is activated only upon full payment of the selected package or settlement of all

installment amounts equaling the full package price. The start date and duration of 365

days will be explicitly outlined.

16. Annual coverage amounts are set at 5,000 BHD for the Care and Love packages, while

other packages offer annual coverage of up to 10,000 BHD (Peaceful and Mercy {lans

excluded).

17. Cases of death or sudden death are not compensated; coverage is limited to medical

examinations and interventions conducted prior to the death.

18. The client must inform the company of any changes in the case’s data and obtain a

confirmation email detailing the updated information and subsequent procedures

stating the start and end date of the coverage.

19. At the end of the agreed-upon contract term, the agreement is automatically

terminated. A 14-day grace period is provided for renewal, allowing you to avoid

repeating the initial registration steps, which could take up to three months.

20. Renewal notifications for your current plan will be sent at least 60 days and again at 30

days prior to the expiration of coverage.

21. In the event of disputes with any of our partners, you are required to contact us directly

and refrain from taking independent action.

22. If you utilize more than 75% of the annual coverage amount, the company may request

that you upgrade to the next plan or contribute specified payments. This requirement is

not applicable to the Royal plan.

23. The allergy spectrum test, Finn Pathology, or any tests conducted abroad are covered at

50%, exclusively through approved partners. Please refer to the list of designated

partners for these services. Coverage for any such services is capped at a maximum of

300 BHD.

24. When visiting one of our partners, they will manage the case until your pet is fully

treated or referred to another partner by them, not by you. Should you opt to transfer

the case to a different partner, coordination must be handled through the company;

otherwise, any further costs incurred will not be covered.

25. Any misuse of services grants the company the right to terminate the contract

immediately, with notification provided to the client. Any disputes or clarifications will

be addressed by our legal team.

26. In circumstances where outbreaks are officially announced by veterinarians or the

ministry, a supplementary charge of up to 50% of the current plan cost will apply.

 

Refund

27. Coverage activation is contingent upon receipt of an approval letter, not merely

payment. Primary medical investigation must be conducted first following payment and

prior to approval. In the case of disputes or non-eligibility for approval, a full refund will

be issued without deductions.

28. Following approval and the commencement of coverage, you have 14 days to review the

terms and conditions and may opt to withdraw during this period. After the 14-day

window, refunds are not applicable under any circumstances.

29. The company reserves the right to terminate the agreement without refunds under the

following conditions: relocation to another country; deterioration in the animal’s health

due to non-compliance with partner instructions; discovery of inaccurate or incomplete

information; identification of fraudulent claims; or detection of unnecessary claims.

Violations of the terms and conditions or the death of the covered animal may also

result in contract termination. Terminations will be communicated via email, phone, or

in-person office visits.

30. We are committed to ensuring peace of mind for every client and prioritize transparency

and efficiency throughout the claims process. We kindly request clients to avoid

submitting unnecessary claims that may result in the misallocation of our partners’

valuable time.

31. Transferring ownership or guardianship of the animal is permitted, provided notice is

given, and a confirmation email is received. The updated information must be registered

in the company’s system within 14 days of the decision. Failure to meet the 14-day

deadline will result in contract termination. The new owner is subject to the same terms

and conditions, with the original start and end dates of coverage remaining unchanged

unless an upgrade is made, in which case the original dates still apply.

32. All personal data is securely managed and exclusively handled by Wellpath M&P WL.L.
33. Commercial correspondence records are retained for a minimum of 10 years, while data

related to contract terminations and claims settlements is preserved for at least 10 years

following claim resolution.

34. If no specific type of food is requested, it will be assumed that the client consents to a

monthly variation in products. However, clients may opt to change the food type by

notifying the company at least two months in advance, subject to the availability of

options in Bahrain.

35. When contacting the company, clients must provide both their registration number and

their pet’s microchip number for identification purposes.

36. Regular inquiries and claims are handled daily between 9 AM and 5 PM, while

emergency support is available from 5 PM to 1 AM. Please note that working hours for

both regular and emergency services are subject to change. Clients are advised to

regularly check the company’s website and official pages for updates.

37. Communication with the company is facilitated through landlines, mobile phones, email,

and social media platforms. Please be aware that calls may be recorded and monitored

to ensure quality and for training purposes.

38. Only healthy pets aged over 8 weeks are eligible for coverage.
39. For vaccinations and medications, pets under one year of age are allowed 2–3

vaccination doses, one dose of tick medication (injection or tablets), and three doses of

deworming annually.

40. Pets over one year of age are allowed one vaccination dose annually, which must be

given on time to avoid additional doses. They are also allowed one tick medication dose

or three tablets annually (based on weight) and three doses of deworming per year.

41. Tick and deworming medications are provided only through certain clinics—check the

website or contact the company for supported clinics.

42. Coverage encompasses unintended scuffles between pets; however, disputes stemming

from commercial activities or instances where pets pose a threat to others will result in

the immediate termination of the contract, with no compensation provided for ongoing

damages.

43. Coverage applies to all breeds.
44. Animals intended for breeding or commercial purposes are excluded from coverage.

Eligibility is extended exclusively to neutered or spayed animals aged six months or

older, except in cases where documented medical conditions contraindicate such

procedures.

45. Spaying and neutering are included in the coverage for all ages. If the owner wishes to

breed the animal to produce offspring, cesarean operations, birth-related examinations,

and medications are not covered and giving birth is only allowed once per life. Offspring

(puppies or kittens) can later be included under new separate plans if the owner desires.

46. This contract is governed by the laws of trade and industry in the Kingdom of Bahrain,

with the claimant having exclusive rights to file claims within their jurisdiction. Claims

are valid only for two years from the date of the incident.

47. Delivery and transportation services must be scheduled in advance. The company does

not interfere with the schedules or operations of its partners.

48. Pre-existing conditions are not covered, nor are conditions that show their first clinical

symptoms during the waiting period. The waiting period is defined as the time between

payment, registration submission, and receipt of the approval letter, typically lasting

from 1 to 60 days.

49. A comprehensive list of covered medical services is provided to clients for clarity.
50. Treatment must be conducted by a licensed veterinarian in Bahrain, or a practitioner or

technician recommended by the responsible veterinarian. Any handling, treatment, or

procedure performed by an unlicensed individual not recommended by the responsible

veterinarian will result in immediate termination of coverage.

51. For grooming services, if you have subscribed to plans that include grooming, such

services must be performed by certified specialists. If grooming is performed by yourself

or by unauthorized individuals, the plan will be terminated. For care or love plans,

grooming issues are covered with our partners only once. However, if grooming is

performed by unauthorized individuals such as household staff or grooming specialists

not affiliated with our partners, coverage does not apply since ear infections and skin

allergies mostly stem from grooming performed by inadequately trained groomers.

52. Physiotherapy, hydrotherapy, chiropractic adjustments, and acupuncture are excluded

from coverage, as no specialists currently offer these services in Bahrain. Their inclusion

will be reconsidered as services become available in the future.

53. Prescribed/therapeutic foods recommended by veterinarians are only included in

specific plans. Please review your plan details for clarification. Food coverage includes

veterinarian-recommended foods and non-prescription brands only within specified

plans.

54. Our plans do not cover emergency treatments or critical cases conducted outside

Bahrain, nor any follow-ups or related symptoms. However, the Royal plan does cover

these treatments exclusively, excluding regular treatments. Such treatments require

prior approval and notification to the company before being requested. Only reasonable

and customary costs equivalent to similar treatments in Bahrain are covered, while

excessive costs are partially reimbursed.

55. Issues related to the import, export, or transport of pets outside Bahrain are not

covered.

56. Coverage includes devices, implants, or prosthetics necessary to treat your pet, even if

they are unavailable in Bahrain. We can arrange to obtain them as per your

specifications.

57. Tracking devices are not currently covered but are under consideration. A microchip

must be implanted in your pet regardless of age to qualify. Please check age limits for

further details.

58. Coverage excludes cosmetic treatments, accessories, or treats, as well as training fees in

training centers.

59. Pets attending training centers, parks, or gatherings must have completed all

vaccinations and tick prevention doses, as recommended by BSAVA. Non-compliance

with these requirements will result in contract termination without refund.

60. Should your pet go missing, coverage will remain active until they are located for a onemonth period, during which all care-related expenses are fully covered. After this period,

the coverage will be terminated immediately.

61. Experimental or scientifically unproven treatments or drugs are not covered. Unethical

practices such as tail docking or vocal cord removal are excluded and will lead to

contract termination without refund.

62. Behavioral issues must be reported to Pet Shield Med (PSM) in advance. Damages or

injuries to third parties are not covered, but they will result in a 40% increase in

premiums for the following year.

63. Non-traditional treatments such as homeopathy, herbal remedies, or enhanced

nutritional supplements, even if recommended by a veterinarian, are not covered.

64. Costs related to treatments that do not align with accepted veterinary practices are also

excluded.

65. Euthanasia is covered, provided it is approved and performed by a veterinarian.

Coverage also includes cremation but does not cover burial procedures.

66. If a veterinarian reports negligence or failure on the part of the client in caring for the

animal or following medical advice, related costs will not be covered.

67. Preventive health checks are recommended twice a year for pets, even if they appear

healthy. This is critical to avoid silent damages occurs to your pet. If a pet has not been

examined for more than six months and subsequently falls ill, bills will be covered up to

500 BD per package period.

68. Missing vaccinations are considered a breach of the agreement, even if the client has

not purchased a vaccination package.

69. Conditions that arise during the waiting period are not covered.
70. Diseases, injuries, or damages caused by pets are not covered.
71. Non-medical costs related to canceled, missed, or delayed appointments are excluded.
72. Higher-tier plans include coverage for home visits, after-hours emergency appointments,

and treatment for overweight pets, except for care and love plans.

73. At the beginning of coverage, the pet must be healthy. Conditions that develop after the

waiting period are covered, even if they are associated with pre-existing conditions.

74. Costs related to reproduction, such as pregnancy, infertility, littering, or the care of

puppies or kittens, are not covered. However, sterilization (ovariohysterectomy) is

included, whether elective or medically required.

75. Participation of the animal in commercial activities like fighting, showcasing, or racing

leads to termination of the agreement without refund.

76. Costs resulting from events like political, religious, or ideological violence, wars,

revolutions, radiation, nuclear explosions, radioactive contamination, or zoonotic

diseases are excluded.

77. Our business model does not include claims inquiries. Customers do not need to request

or file claims for covered services. Simply upload the veterinarian’s invoices to our

system, and we will coordinate directly with the clinic. No payments, including VAT, are

transferred to the clinics.

78. To ensure the health and safety of your pet and to prevent unnecessary illnesses or

injuries, vaccinations recommended by the veterinarian must be adhered to, as diseases

resulting from incomplete vaccinations will not be covered.

79. If your pet develops any behavioral issues or aggressive tendencies, any damages to

third parties are not covered.

80. A safe and secure environment should be provided to protect your pet from diseases

and injuries. Additionally, a microchip must be implanted in your pet as per laws and

veterinary recommendations.

81. Avoid exposing your pet to dangerous situations that may jeopardize its health. Failure

to take necessary precautions and exposing your pet to unnecessary risks may lead to a

loss of eligibility for coverage under your plan.

82. To ensure your pet’s health and safety, you must seek immediate veterinary advice if any

symptoms of illness or injury appear, ensuring that your pet is promptly examined and

all recommendations by the veterinarian are followed.

 

Cancellation Policy

83. It is your responsibility to provide us with accurate and complete information to evaluate

your registration condition or manage your coverage plan, including veterinary reports,

examination results covered by us, medical reports, original invoices, and receipts. All

costs associated with providing this information are your responsibility and are nonrecoverable. If inaccurate or incomplete information is submitted, we reserve the right

to cancel the agreement. In cases of discrepancies in veterinary reports, an independent

veterinarian may be appointed.

84. To make a binding decision for both parties, we may request a DNA test to determine

the animal’s breed, and the results will be binding. It is essential to notify us of any

changes that could affect the coverage, such as a change of address, ownership of the

animal, its relocation to live with someone else, or its death.

85. Annual premiums must be paid on time to ensure continuous coverage. Delays in

payment may result in coverage suspension, referral of unpaid amounts to a debt

collection agency, and additional costs being charged to the client.

86. Requests for changes to the policy, such as adding or removing pets or modifying the

level of coverage, may only be applied at the beginning of a new coverage period.

87. You must notify us immediately if you plan to move abroad, as this will result in the

cancellation of your coverage plan. At Pet Shield Med Bahrain, we strive to provide

excellent customer service. However, if you are dissatisfied with any aspect of your

coverage plan, you can file a complaint via email at wellpathmp@gmail.com.

88. Some terms and phrases in this document are clearly defined to ensure understanding.

For example, “aggressive tendencies” refers to behaviors that may pose a threat to the

health, safety, or property of others. “Approved veterinary practices and treatments”

include recognized clinical methods suitable for diagnosing or treating illnesses or

injuries, aligning with best practices in Kingdom of Bahrain and supported by peerreviewed evidence.

89. Approved medications must be used during treatment and administered by qualified

veterinarians without being experimental or primarily beneficial to the veterinarian.

“Fair and reasonable costs” refer to standard fees charged by veterinarians for

treatment. Pet Shield Med Bahrain reserves the right to request a second opinion from a

veterinary consultant if the claim is deemed unnecessary or misuse observed.

90. The term “treatment” encompasses necessary medical or surgical procedures, including

diagnostic tests required to diagnose, alleviate, or treat a disease or injury. “Chronic

diseases” refer to conditions such as hypertension, heart murmur, atopic dermatitis,

Addison’s disease, and arthritis.

91. “Diagnostic tests” pertain to essential examinations like X-rays or blood tests. “Clinical

symptoms” refer to unexpected changes in the health, function, or behavior of the

animal. “Disease” denotes unexpected health changes not caused by injury.

“Emergency” is defined as urgent medical treatments required to prevent loss of life or

significant health risks to the pet.

92. Vaccinations, including those for fever, hepatitis, leptospirosis, coronavirus,

chlamydophilosis, and others, are essential for coverage. Unvaccinated pets will not be

covered against diseases preventable by these vaccinations.

93. The term “veterinarian” refers to veterinarians or practitioners licenced by authorities of

Kingdom of Bahrain. “Behavioral issues” signify habits posing risks to public safety and

requiring specialist intervention. “Injury” refers to physical harm caused by sudden

external events requiring emergency treatment. “Insurance start date” is the date on

which coverage begins as stated in the certificate.

94. “Pre-existing conditions” are illnesses or injuries diagnosed before the policy began or

detectable through prior examinations. The “waiting period” is the first 60 days after

coverage begins, during which certain claims may be ineligible. “Case” refers to the

occurrence of symptoms requiring veterinary intervention, with coverage applicable only

after treatment is completed and further interventions are unnecessary