We take your privacy very seriously. Please read this Privacy Notice carefully, as it contains information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and how to contact us and supervisory authorities in the event that you have a complaint.
We collect, use, and are responsible for certain personal information about you. When we do so, we are subject to the General Data Protection Regulation, Kingdom of Bahrain, and we are responsible as “joint controllers” of that personal information for the purposes of those laws.
Who are we?
When we refer to “we,” “us,” and “our” in this notice, it means Pet Shield Med Bahrain, its trading names, and Appointed Representatives.
What is personal information?
Personal information is any information relating to an identified or identifiable individual.
What personal information do we collect?
We may collect the following types of personal information from you, your representative, or from information you have made public, such as on social media:
- Your name and contact information, including email address and telephone number
- Information to enable us to check and verify your identity, e.g., your date of birth, portal password
- Your financial details, such as direct debit or payment card information
- Details of any other insurance you hold if it is relevant to your claim
- Photographs and/or video to help us assess your claim
- Your claim history
- Your medical information if it is relevant to your policy or claim
- Your criminal convictions if it is relevant to your policy or claim
- Your accessibility details if we need to make reasonable adjustments to help
- Your business activities if they are relevant to your policy or claim
This personal information is requested to provide products and services to you. If you do not provide the personal information we ask for, it may delay or prevent us from providing products and services to you.
How do we collect your personal information?
We collect most of this personal information directly from you – in person, by telephone or email, and via our website and customer portal. However, we may also collect information from:
- Publicly accessible sources, e.g., Companies House or HM Land Registry
- Cookies on our website – for more information on our use of cookies, please see our Cookies Policy
- Veterinary and/or referral practices, charities, and breeders.
- Emergency services, law enforcement agencies, medical and legal practices
- Brokers and affiliates
- Suppliers of repair or replacement estimates
- Loss adjusters and our consultant veterinary advisors
- Other involved parties, for example, claimants or witnesses
How and why we use your personal information
Under data protection law, we can only use your personal information if we have a proper reason for doing so, such as:
- To comply with our legal and regulatory obligations (“Compliance with Law”)
- For the performance of our contract with you or to take steps at your request before entering into a contract (“Performance of a Contract”)
- For our legitimate interests or those of a third party (“Legitimate Interests”)
- Where you have given consent (“Consent”)
A legitimate interest is when we have a business or commercial reason to use your information, as long as this is not overridden by your own rights and interests.
