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What does my policy cover?
Check out the Plans and Coverage page for more details. For additional information on your coverage, review our terms and condition for each Plan.
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What do I pay for?
If your pet requires veterinary care, we will take care of the clinic bill; afterward, you simply submit the bill to our company. However, any amounts not covered by your chosen package will need to be paid by you.
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Will my deductible go up if I make too many claims? What about my premiums?
Claim frequency is limited to up to 5-8 visits per year according to the package. Deductible changes apply, as certain packages are age-specific, but all illnesses are covered. Premium adjustments may occur over time due to external factors such as inflation or shifts in the medical services market.
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Do you provide dental coverage?
Certain plans include an biannual dental coverage allowance. However, keep in mind that there will be waiting period before the dental coverage becomes active for any pet.
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How long until my claim is paid?
You won't need to pay a single penny to any of our partners—we even take care of the VAT for you.
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What is a deductible, anyway?
Your package fully covers deductibles ranging from 5000 BD to 10,000 BD, depending on the plan, or up to 5-10 visits per year—including follow-ups for each primary visit.
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Do you cover senior pets?
Some packages cover dogs and cats of all ages, while others are age-restricted. All we require is your pet's previous medical test records before finalizing the policy underwriting. These records should include a comprehensive exam, urinalysis, and blood tests.
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Do I need to go to a specific clinic?
You’ll need to select a partner clinic with availability at your preferred time; if your first-choice clinic is fully booked or unavailable, it's advisable to consider alternative options within the partner network. The company guarantees that all partner clinics are well-equipped and provided with highly qualified experts to deliver top-tier veterinary care for its subscribers.
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Do you offer coverage for alternative therapy?
For now we don't, but still under negotiations.
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What if my pet develops and ongoing condition?
As long as you stay enrolled with your package, your pet will stay covered! Every one of our plans provides renewable limits for accidents and illnesses throughout your pet’s lifetime.
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Can I make a claim right away?
Yes no waiting period for getting our services. Once you get the approval on your package means right away you will receive our services from our partners,
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Do you cover pre-existing conditions?
At time of purchasing the package, your pet must be healthy apparently as there will be waiting period until he get the approval after revising his documents. Then any symptoms or issues that arose before the start of your pet’s policy or during the waiting period will be covered. Please consult the Policy Wordings or Summary of the subscription after signing up. Some exclusions may be reconsidered if your pet remains symptom and treatment-free for a designated period.
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Is there a waiting period before I can make a claim?
There is only waiting period after purchasing the package until getting the approval. Then you will get the services smoothly without previous claiming.
Do You Have Any Questions?
